Georgia Kapitsaki
Regulatory compliance as a quality attribute for conversational agentic systems
Conversational agentic systems rely on dynamic, multi-turn interactions and often orchestrate external data sources or pre-trained models to accomplish complex tasks. During this interaction, the replies provided to the user need to be accurate and not contain, for instance, sensitive data that come from external sources. Consequently, system reliability depends not only on conversational accuracy, but also on regulatory integrity. In this talk, I will first discuss the critical intersection of software quality and regulatory compliance—highlighting key frameworks such as GDPR, CCPA, and the risk-based obligations of the EU AI Act. I will present software engineering works that focus on this aspect. I will then focus on AI models and datasets descriptiosn and present an analysis of regulatory compliance readiness across widely used open-source dataset descriptions, evaluating their completeness and data governance indicators. Finally, I will frame regulatory readiness as a essential quality attribute for the lifecycle of trustworthy conversational agentic systems.
Short Bio
Georgia Kapitsaki is an Associate Professor at the Department of Computer Science, University of Cyprus (UCY). As faculty at UCY, she coordinated and has been the principal investigator of national and EU funded research projects (e.g. Support4Resilience, SocioCoast, CYberSafetyVI). She has been involved in the organization of international conferences (e.g. SANER 2026, ISD 2025, ICSME 2022) and has been serving as member of the program committee of international conferences (e.g. FSE 2026, MSR 2026, SAC 2026, ESEM 2025, ICWS 2025, SANER 2024). She is a member of the editorial board of Springer Software Quality Journal and ERCIM News. She has published over 100 papers in peer-reviewed journals, and scientific conferences and workshops. She is on the board of directors of GFOSS Open Technologies Alliance. Her research interests include Software Engineering, Software Reuse, and Privacy Enhancing Technologies. She is a faculty member of the Software Engineering and Internet Technologies Laboratory (SEIT).